Maxi Control

Our products are often used to collect data which is exported to the payroll or to monitor and control conditions in environments where a failure can be very costly. So when there is a need for support or assistance it is generally required quickly. 

We have taken into account servicing requirements when designing our products to enable them to be supported easily even in remote sites. For example, wherever possible they have pluggable components that can be changed without the need for a specialized technician and our software systems are written as flexible, configurable packages which means that changes can be made without the need for a programmer.

Many of our clients are in the agricultural sector so our products are being used throughout SA, often in areas far from a main centre.

Our service objective is to ensure that: 

- Clients can contact our free Help Desk and speak to a professional support consultant. Most problems can be solved in this way.

- Where there is a need to go on-site, a trained support person is available within a few hours distance of the client.

Our products are often used to collect data which is exported to the payroll or to monitor and control conditions in environments where a failure can be very costly. So when there is a need for support or assistance it is generally required quickly.

To provide the support infrastructure described above we operate on an Annual Service Level Agreement (SLA), providing free help desk and access to trained support consultants. The SLA also enables the client to get upgrades to the software systems free of charge, keeping their investment up to date.